SYSTEMATIC LITERATURE REVIEW OF LEVEL-ONE DIGITAL DIVIDE
Providing digital technology to every segment of society should be the prime concern of any government for society to be knowledge-rich rather than knowledge poor. From developed nations to developing nations, many are struggling to close the Digital divide gap existing in their respective society. The sustainability of the initiatives taken to resolve the level-one (availability) digital divide depends on the accuracy of the measurement. Previous research on technology availability has not taken a holistic approach of availability. This research intended to fill that gap by carrying out a systematic literature review of 100 research papers from 2005 to 2018 and 86 reports from 2010 to 2018. The findings indicate that while physical availability of digital devices and infrastructures are important, the technical support, capacity of the hardware and the autonomy to use when needed is equally important determinants of availability.
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